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Patricia Fripp, CSP, CPAE Patricia Fripp CSP, CPAE is a San Francisco-based executive speech coach and award-winning professional speaker on Change, Customer Service, Promoting Business, and Communication Skills. She is the author of Get What You Want! and Past-President of the National Speakers Association. She can be reached at PFripp@fripp.com, or seen on the web at www.fripp.com. Authors URL: http://www.fripp.com
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