How To Achieve Your Greatest Desires

30 Minute Success Series Do you want more from your life, but don’t know how to get it? Why do so many people want to get rich, lose weight, or have a great relationship, but only a small percentage ever achieve it? Brad Worthley, an internationally acclaimed expert, will have you evaluating and identifying the inner saboteur within that keeps …

Outstanding Leadership Skills

by Brad Worthley Do your employees perceive you as a “boss” or a “leader”? I have always disliked the word “boss” because I would like to think that I did not boss my employees around. A true leader does not have to boss anyone around, because your employees will be more than willing to follow you out of desire. What …

Exceeding Customer’s Expectations!

by Brad Worthley More than ever, customer service is becoming the number one differentiating factor between businesses. It is extremely clear that the businesses that have a culture of outstanding service are thriving, and the ones that give it “lip service” are dropping like flies. When the economy is challenged as it is today, you also see two different camps …

Are You Wearing Rose-Colored Glasses?

by Brad Worthley The key to great customer service is not focusing on the words “customer service.” Instead, focus more on the goal of finding ways to create an emotional attachment with each customer that you come in contact with (internal or external.) In order to do that, you might consider thinking about the people you do business with (business …

A Clearly Defined Career Path

by Brad Worthley Many times in our roles as leaders we encounter what I would call the “rebels”. You know who I am talking about; they are the employees that want to do it their way, or don’t always conform to the conventional wisdom that we have embraced over the years. I am going to ask you to take a …