Earning Your Stripes

by Sheila Murray Bethel, Ph.D. You can’t claim leadership. You earn it. No matter where your commitment takes you, or what your leadership accomplishes, it is exciting to know that you are always in the process of earning your leadership stripes by: * Treating people as if today is the only day you have to help them reach their full …

Making A Difference Leadership Scroll

by Sheila Murray Bethel, Ph.D. You can be a leader, have a fulfilling life and make a difference in your home, job and community by building and enhancing these twelve success qualities! 1. HAVE A MISSION THAT MATTERSYour life goal is at the core of your success. 2. BE A BIG THINKERSee people, places and things bigger and better than …

Transformation: From Customer Service to Customer Focus

by Sheila Murray Bethel, Ph.D. Two decades ago, everyone began talking about ‘customer service’ because, frankly, things had gotten pretty bad. Either we didn’t think excellence in service was important, or we were so wrapped up in the service process that we’d forgotten what the end game was all about— that of satisfied, happy, loyal customers. Enter the 2000 shift …

4 Ways to Master Change

by Sheila Murray Bethel, Ph.D. We are living in exciting age of unprecedented change. Today’s accelerated rate of change presents us with unique challenges and opportunities. When change brings success, keep your ego from getting out of hand. When the change is negative, use your sense of humor to get through it. Once you learn to handle change, you can …

Where’s the Tent?

Sheila Murray Bethel, Ph.D. Four friends of mine went fishing in a wild and beautiful national park. They found a perfect campsite in a pine grove next to a river that positively shimmered with fishing promise. As fast as they could, they set up their big four-person tent, stowed their belongings, and set off eagerly down the riverbank with their …