Ultimate Customer Service

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with …

Leading Change!

Leading a team through periods of rapid change can be a leader’s toughest problem. Discover the tools that leaders like Steve Jobs of Apple Computers know: that change managed correctly can result in massive quarterly growth in revenues and earnings while maintaining high morale and fiercely loyal employees. Explore the barriers to change and where they come from, along with …