by Chris Widener Many people wonder what kinds of references I use to manage money over the internet. The fact is that there is just a lot of great resources out there and now, more than ever, the average person can get to information that was once just the bastion of top level money managers and financial insiders – and …
Exceeding Customer’s Expectations!
by Brad Worthley More than ever, customer service is becoming the number one differentiating factor between businesses. It is extremely clear that the businesses that have a culture of outstanding service are thriving, and the ones that give it “lip service” are dropping like flies. When the economy is challenged as it is today, you also see two different camps …
Don’t Know The Answer To A Question? Turn It Into A Sale!
by Jeffrey Gitomer When a prospect asks a question, and you, Mr. Know-it-all salesperson, don’t know the answer, what do you do? Bigger question: what SHOULD you do? Here’s a hint: it may have something to do with the word “truth.” Salespeople panic on the inside when they don’t know an answer because they fear that not knowing may lead …
Jeffrey Gitomer
Jeffrey Gitomer is the author of The Sales Bible, and Customer Satisfaction is Worthless, Customer Loyalty is Priceless. He is also President of Charlotte-based Buy Gitomer, he gives seminars, runs annual sales meetings, and conducts internet training programs on selling and customer service. He can be reached at 704/333-1112 or e-mail to salesman@gitomer.com. Authors URL: http://www.gitomer.com
Developing the Thank You Notes Habit
by Tom Hopkins I learned the value and power of thank you notes early in life. When I was a young child, my parents occasionally went out with friends for dinner. Invariably, when my parents returned from an evening out, I saw my mother sit down at her little desk in the hallway as soon as she got home and …
Customer Service Is Everybody’s Job
by Patricia Fripp, CSP, CPAE Everyone in your organization must know how vitally important customer service is in your business. Good customer service starts with good training of your employees. Here are a few suggestions to help your organization keep your customers beaming and eager to come back for more. 1. Sell your company to your employees.If you have brochures …
Customers Expect More
by Nido R. Qubein What makes a successful salesperson? I’ve often asked that question at seminars, and the answers have been all over the ball park. “You’ve got to have the right product,” some say. It helps. But we’ve all known salespeople who went broke trying to move superb products and others who could make fortunes selling ice cream on …
Patricia Fripp, CSP, CPAE
Patricia Fripp, CSP, CPAE is an award-winning speaker, author, sales trainer and in-demand speech coach. Her speech-coaching clients include corporate leaders, celebrity speakers, well-known sports and media personalities, ministers and sales teams. Meetings and Conventions magazine named her “One of the 10 most electrifying speakers in North America.” She delivers high-energy, high-content, and dramatically memorable presentations. Steven Covey’s Executive Excellence …
Closing Through the Buyer’s Eyes
by Tom Hopkins Several years ago, I attended a banquet for top salespeople. Before I gave my talk, the speaker introduced someone in the audience and said, “This man earned twice the national average in sales last year …” The speaker’s manner suggested that it was quite an achievement. But, it has been done by many, so everyone craned their …
Change: Embrace It or Resist It
by Nido R. Qubein If your company is going to stay in business, it has to change, and that can be scary. For many people, change is more threatening than challenging. They see it as the destroyer of what is familiar and comfortable rather than the creator of what is new and exciting. Most people, and organizations, would rather be …